Frequently Asked Questions
Any questions we are here to help…
Where are you based?
Just outside of Durham, Langley Park.
Where do you deliver to?
We deliver to County Durham and Tyne and Wear.
How old do I need to be to hire a sunbed?
The hirer must be over 18 and provide photo ID.
What ID do I need?
We WILL require 2 forms of ID –
One recent proof of address, such as a bank or card statement, council tax or utility bill.
And a Photo ID such as your passport/driving licence/government ID card.
Do I need eye protection?
Goggles will be supplied, eye protection must be worn when using the sunbed.
Will you show me how to use the sunbed?
The delivery driver will set up your sunbed, demonstrate how to use it and answer any questions.
What about safety?
Safety instructions/advice will be provided.
Will the driver need help bringing in the sunbed?
No, all of our sunbeds come in panels, our driver will bring them in and set it up for you.
Do I need to pay for my sunbed upfront?
Yes, full payment must be made by bank transfer or cash paid to the delivery driver if you do not have online banking.
Will you tell me when my sunbed will be delivered/collected?
Yes, we will arrange a date and am/pm appointment.
Can I extend my hire period?
Please contact us as soon as possible to check.
Do I need to pay to extend my hire period?
Yes, if you choose to extend, we will collect payment for the new hire period the day before the new hire start date.
Can I hire for a custom amount of weeks?
Yes, please contact us for a bespoke package.
Can I plug the sunbed into an extension lead?
No, for safety all of our sunbeds must be plugged directly in to your wall sockets.
How much space do I need for a sunbed?
For our vertical tanning units you must have atleast 1m x 1m.
Do you have a cancellation policy?
Yes, cancellations must be made 72 hours before delivery for full refund. Cancellations made less than 72 hours will incur a £50 fee.
How many minutes should I use on the sunbed?
A guide for skin type is shown on the sunbed, please adhere. We recommend no more than 5 minutes for first use and maximum of 10 minutes per session. It is important that you never tan twice in any 24 hour period. If skin redness does occur please wait unit it has fully cleared before using again.
What if I have any issues with my sunbed?
Please contact us immediately to resolve.